Kindly be aware that certain specialized cleaning services are not covered within our service offerings for the safety of all, and insurance liability.

Wall Cleaning:

We regret to inform you that complete wall cleaning is not part of our current service package.

Caution with Lighting and Light Bulbs:

We do not provide wet wiping for light bulbs due to their delicate nature, safety, and potential breakage risk.

Unavailability for Hoarding Situations:

At this time, we are unable to provide cleaning services for scenarios involving extensive debris accumulation as a result of hoarding.

Exclusion of Bio-Hazard Cleanup:

Our services do not encompass cleaning tasks related to bodily fluids, substantial mold growth, pet waste, toys, or any other bio-hazards.

Limitation on Heavy Lifting:

Please note that we are unable to assist with the lifting or removal of items, as per safety and insurance regulations.

Restricted Ladder Use:

For safety and insurance considerations, our operations are limited to using ladders for tasks that require ascending no more than 2 steps.

No Show:

If you are unable to provide property access within 25 minutes, we will consider it a no-show and the service will be canceled. Please be aware that our cancellation policy will be enforced. You can find the detailed policy in our terms of service.

Cancellation:

Our policy requires a 24-hour notice for cancellations. If a service is canceled with less than 24 hours’ notice, our cancellation policy will come into effect.

By scheduling our cleaning service, you confirm the availability of running water and activated electricity for our use.

Other Excluded Items:

Dishes

Laundry

De-Cluttering Services

All-Inclusive Cleaning Service for Empty Homes:

• Our Move-In/Move-Out cleaning service covers various aspects, including inside the fridge, oven, empty kitchen cabinets, empty bathroom cabinets, baseboards, reachable interior windows, minimal spot wiping of walls, plus appliance exteriors.

Please note that the interior of all appliances, drawers and cupboards must be emptied for us to perform a thorough clean.

• We also offer optional add-on services that include basement cleaning, carpet refresh (our carpet cleaning service), and rug refresh, ensuring a thorough clean from top to bottom.

Normal Condition for Optimal Results:

• Our services are optimized for empty homes in a generally normal condition, as maintained by occupants.

Not Suitable for Extreme Cases:

• We want to inform you that our service isn’t suitable for homes with hoarding issues or those in a severely neglected state. For example, a home which ahs not been cleaned in over 2 months.

Flat Rates for Clarity:

• We must stress that our pricing is based on properties being in a state of normal repair and maintenance.
• In cases where the property’s condition requires special attention, we’ll provide a new, non-negotiable cleaning rate based on the actual condition of the home, and the additional time it will take out staff to provide you with a thorough clean.

Empowering Informed Decisions:

• Transparency is paramount. If the revised rate doesn’t align with your preferences, our cancellation policy will be applicable.

Accurate Online Estimates:

• To ensure accurate pricing, we offer online estimates.
• By sharing photos or videos of the property, you enable us to provide a precise quotation that we will honor.

At MoveReady Cleaning Services, our commitment is to provide you with a personalized, transparent, and reliable Move-In/Move-Out cleaning service that suits your needs.